We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times.
However, in the event that you wish to make a formal complaint you should contact us as follows:-
The Complaints Manager
The Underwriting Specialist Ltd
Hitchin SG5 1LA
Telephone +44 (0)1462 452212
We will investigate your complaint and try and resolve it as quickly as possible.
If you are a DTW1991 policyholder and you remain dissatisfied you can refer the matter to Lloyd’s.
The address and contact details are as follows:
Walter Burke Way
Chatham Maritime Chatham
Telephone +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT" available at www.lloyds.com/complaints and also available from the above address.
If you remain dissatisfied after TUS or Lloyd's have considered your complaint, you may have the right to refer Your complaint to the Financial Ombudsman Service. If You are seeking resolution as a micro-enterprise (a smaller business that has a turnover or annual balance sheet of not more than two million euros and fewer than ten employees) a charity with less than GBP1,000,000 annual income or a trustee of a trust with net asset value of less than GBP1,000,000, You may refer the matter to the following organisation:
Financial Ombudsman Service
Harbour Exchange Square
Tel: For UK callers: 0800 023 4 567 (free phone), or from a mobile 0300 123 9 123 (but charges apply)
Tel: For callers from abroad: +44 (0)20 7964 0500 (charges apply)