COMPLAINTS PROCEDURE

 

We are dedicated to providing a high quality service and we want to ensure that we maintain this at all times.  
However, in the event that you wish to make a formal complaint you should contact us as follows:-

 

The Complaints Manager

The Underwriting Specialist Ltd

34 Bancroft

Hitchin SG5 1LA 

Email teresa@uwspecialist.co.uk
Telephone +44 (0)1462 452212

 

We will investigate your complaint and try and resolve it as quickly as possible.

 

If you are a UK policyholder and you remain dissatisfied you can refer the matter to Lloyd’s.

The address and contact details are as follows: 

 

Complaints 
Fidentia House 
Walter Burke Way 
Chatham Maritime Chatham
Kent
ME4 4RN

 

Email complaints@lloyds.com 

Telephone +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

 

Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT" available at www.lloyds.com/complaints and also available from the above address.

 

If you remain dissatisfied after Lloyd’s has considered your complaint you may have the right to refer your complaint to the Financial Ombudsman Service.

 

If you remain dissatisfied after Lloyd’s has considered Your complaint You may have the right to refer Your complaint to the Financial Ombudsman Service.  If You are seeking resolution as a micro-enterprise (a smaller business that has a turnover or annual balance sheet of not more than two million euros and fewer than ten employees) a charity with less than GBP1,000,000 annual income or a trustee of a trust with net asset value of less than GBP1,000,000, You may refer the matter to the following organisation:

 

Financial Ombudsman Service 
Exchange Tower
Harbour Exchange Square 
London
E14 9SR

 

Email complaint.info@financial-ombudsman.org.uk 

Web www.financial-ombudsman.org.uk

 

Tel:    For UK callers: 0800 023 4 567 (free phone), or from a mobile 0300 123 9 123 (but charges apply)

Tel:    For callers from abroad: +44 (0)20 7964 0500 (charges apply)

© 2017 THE UNDERWRITING SPECIALIST LIMITED

The Underwriting Specialist Limited (company no. 09976116) is regulated by the Financial Conduct Authority FRN 753446 and is registered in England and Wales with offices at 34 Bancroft, Hitchin, Herts, SG5 1LA.

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